CDE ANZ is now available again, and we have confirmed that the service is operating normally. We will continue to monitor the environment to ensure stability. We apologize for any inconvenience caused and thank you for your patience.

We are currently investigating an issue affecting the CDE ANZ region,
Our team is actively working to identify the root cause and resolve the issue.

We've confirmed that the issue is resolved after an extended period of monitoring, and receiving additional confirmations from previously impacted organizations.

We are currently experiencing delays in the delivery of emails to and from our Thinkproject Products. Please note that this affects only emails sent from or to mail accounts hosted on Microsoft 365 / Exchange Online. Emails from other mail providers are not impacted. This disruption is caused by an ongoing incident on the Microsoft 365 / Exchange Online platform and is beyond our direct control. Microsoft is actively working on a resolution. Our team is monitoring the situation closely and will update this page as soon as normal service is restored. We apologise for any inconvenience caused.

The ETL job has run successfully, all analytics data is now up to date, apologize for any inconvenience caused.

We have identified an issue for ANZ analytics . As a result, ANZ analytics data may be up to one day out of date. Our team is investigating, and further updates will be provided once available.

The problem has been resolved and the services are working normally again. We thank you for your patience.

We are currently investigating an issue affecting Contracts in the EU region. Our team is actively working to identify the root cause and resolve the problem. Thank you for your understanding.

The issue affecting Stale Data has been resolved. The Data Refresh is successful, thus Analytics data is up-to-date.

We are currently investigating an issue in Analytics where Stale Data maybe observed.
Thank You

The Power BI refresh issue affecting Contracts ANZ has been resolved. The data refresh has completed successfully and the analytics data is now up to date. We are continuing to monitor the service.

We are currently investigating an issue affecting Power BI refreshes in Contracts ANZ. As a result, analytics data for Contracts ANZ may not be up to date.

We are currently observing that the Analytics service has recovered and is functioning normally again, We apologize for the inconvenience and thank you for your patience.

We are currently investigating an issue affecting our EU Analytics service. Customers may experience stale analytics data.
Our team is working to identify the root cause and resolve the issue. We will share additional updates as they become available.

The underlying cause has been identified and is currently under control. We are closing this incident while continuing to closely monitor the service to ensure ongoing stability. Should any related issues arise, we will investigate them promptly and provide further updates as needed.

We are currently investigating a performance issue affecting Contracts UK. We will provide an update as soon as we have more information.

The root cause of the incident has been identified and effective mitigation measures have been implemented. Service operations are currently stable, and the incident is being closed. We will continue to closely monitor the environment to ensure sustained stability. Should any related issues emerge, they will be investigated promptly, and further updates will be communicated as necessary.

We are aware of a degraded performance in Contracts UK and are actively investigating it.