Thinkproject Status

October 2026

AWM (Europe Region) – Maintenance Window

21 Oct 18:45 - 21 Oct 19:45 2026 UTC

Estimated duration: 1 hour

Affected services:

Assets & Work Manager (EU)

During the contractually defined maintenance windows, the affected region may experience brief connectivity interruptions. We appreciate your patience and understanding.

Oct 21, 11:45 AM

Security Update and Remediation Activities

Affected services:

CDE Enterprise (Instance 61)

Document & Field Manager (EU)

CDE Enterprise (Instance 41)

CDE Enterprise (Instance 21)

Document & Field Manager (ANZ)

CDE Enterprise (Instance 10)

In response to security vulnerabilities reported worldwide, we are urgently investigating and implementing remediation measures. These activities may temporarily affect certain features and cause other service issues. Please contact us if you experience any difficulties. Thank you for your understanding and cooperation.

Oct 21, 2:30 PM

PowerBI Refresh Failure- Contracts UK

Affected services:

The issue affecting Analytics refreshes for Contracts UK has been resolved. The service is operating normally again. We apologize for any inconvenience caused and appreciate your patience.

Oct 17, 5:02 PM

We are facing issue regarding PowerBI Refresh Failure in Contracts UK.
Our team in the UK is investigating, and further updates will be provided once available

Oct 15, 9:12 AM

CDE Enterprise – Investigating issues with document uploads

Affected services:

CDE Enterprise (Instance 20)

The issue has been resolved. We have verified that the service is working as expected and have closed the incident. Thank you for your patience and understanding.

Oct 12, 6:30 AM

We are currently investigating issues with CDE Enterprise related to document uploads. We will provide an update here as soon as more information becomes available. Thank you for your understanding.

Oct 12, 5:05 AM

Planned CDE Release for UK

07 Oct 19:00 - 07 Oct 20:00 2026 UTC

Estimated duration: 1 hour

Affected services:

A planned release for CDE is scheduled for 07 Oct 2026 at 09:00 PM CEST.

During this maintenance window, users may experience brief interruptions or limited availability while the release is being deployed.

Thank you for your understanding.

Oct 06, 7:00 PM

Planned CDE Release for EU

07 Oct 18:00 - 07 Oct 19:00 2026 UTC

Estimated duration: 1 hour

Affected services:

A planned release for CDE is scheduled for 07 Oct 2026 at 08:00 PM CEST.

During this maintenance window, users may experience brief interruptions or limited availability while the release is being deployed.

Thank you for your understanding.

Oct 06, 6:00 PM

Planned CDE Release for ANZ

07 Oct 11:00 - 07 Oct 12:00 2026 UTC

Estimated duration: 1 hour

Affected services:

A planned release for CDE(ANZ) is scheduled for 07 Oct 2026 at 01:00 PM CEST

During this maintenance window, users may experience brief interruptions or limited availability while the release is being deployed.

Thank you for your understanding.

Oct 07, 9:00 AM

Document & Field Manager: Potential API Issues

Affected services:

Document & Field Manager (EU)

The API may currently be experiencing some issues. We are continuing to investigate the matter. Please report any problems to our support team. We apologize for any inconvenience and appreciate the patience and understanding.

Oct 05, 5:03 PM

Contracts ANZ/EU: Short-term accessibility issues

Affected services:

Contracts (ANZ)

Contracts briefly experienced access issues in the EU and Australia/New Zealand (ANZ) regions. We identified and promptly resolved the issue. Access to Contracts has been fully restored in both regions.
We apologize for any inconvenience and thank you for your understanding.

Oct 01, 1:30 PM

Contracts (UK) issue with service availability identified

Affected services:

The problem has been identified and resolved, and we are continuing to monitor the situation closely. Thank you once again for your understanding.

Oct 01, 8:20 AM

We are currently investigating an issue affecting access to CONTRACTS UK. Further updates will be provided as soon as available. Thank you for your understanding.

Oct 01, 8:00 AM

September 2026

Contracts ANZ Analytics overnight ETL job failure

Affected services:

The ETL job has run successfully, all analytics data is now up to date, apologize for any inconvenience caused.

Oct 06, 9:16 AM

We have observed an ETL job failure in CEMAR (Contracts) ANZ. Customers may observe old data. The DEV team is currently checking the issue

Sep 30, 7:20 AM

Contracts UK Analytics overnight ETL job failure

Affected services:

The ETL job has run successfully, all analytics data is now up to date, apologize for any inconvenience caused.

Oct 06, 9:17 AM

We are currently investigating an issue affecting the Matillion UK job. The job has stalled, resulting in an implied failure. Our team is working to resolve the issue. Further updates will provided as soon as available.

Oct 01, 3:22 PM

We have observed an ETL job failure in CEMAR (Contracts) UK. Customers may observe old data. The DEV team is currently checking the issue.

Sep 30, 7:18 AM

CDE Infrastructure - Brief Interruption Due to Required Security Updates

Affected services:

CDE Infrastructure (Full Client)

The application was temporarily unavailable for a specific subset of CDE Infrastructure instances while updates were applied. Service to the affected instances has now resumed and is fully functional. Customers who were disconnected during the maintenance may need to reconnect. We apologise for the short-notice disruption and thank you for your patience.

Sep 28, 1:15 PM

The measures have been completed in the standard environment. Thank you for your understanding

Sep 28, 12:40 PM

To ensure your continued security, we are performing essential security updates that cannot be postponed. This may cause a brief interruption to the Citrix session. No data will be lost. You should be reconnected to your existing session afterwards. If this does not occur, please sign in again. Thank you for your understanding.

Sep 28, 10:42 AM

TP Analytics EU & ANZ - Power BI Capacity Issue

Affected services:

Contracts (ANZ)

The issue affecting certain areas of TP Analytics in the ANZ and EU regions has been resolved. All affected services are operating normally again. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Sep 16, 8:00 PM

We are investigating an issue affecting the loading of Power BI reports in TP Analytics EU and Contracts ANZ due to capacity limitations. Our team has identified a potential fix and is working to implement it. Further updates will be provided once available.

Sep 16, 1:14 PM

Support Portal Intermittent Availability

Affected services:

Our supplier has resolved the issue and the Service Portal is now operating normally. As service has been restored, the temporary email address will no longer be monitored. Thank you for your patience.

Sep 16, 2:16 PM

We are still experiencing intermittent service disruption, that is affecting our support portal. Our supplier is actively remediating the issue.

Sep 16, 2:12 PM

For urgent issues, please contact our Support team using this email address: ##removed##

Sep 16, 9:42 AM

We are aware of intermittent service disruption that is affecting our support portal. We apologise for the disruption. As a result, the contact form may be slow, unavailable, or fail to confirm your submission. If you do not receive a confirmation when submitting a case, please try again later. The issue is under investigation with our supplier and we will provide further updates here, as information becomes available.

Sep 16, 9:36 AM

PowerBI Refresh Failure in Contracts UK

Affected services:

The issue affecting Analytics refreshes for Contracts UK has been resolved. The service is operating normally again. We apologize for any inconvenience caused and appreciate your patience.

Sep 17, 6:05 AM

We are facing issue regarding PowerBI Refresh Failure in Contracts UK.
Our team in the UK is investigating, and further updates will be provided once available.

Sep 16, 9:21 AM

CDE ANZ Not Functioning – Full Outage.

Affected services:

CDE ANZ is now available again, and we have confirmed that the service is operating normally. We will continue to monitor the environment to ensure stability. We apologize for any inconvenience caused and thank you for your patience.

Sep 07, 6:46 AM

We are currently investigating an issue affecting the CDE ANZ region,
Our team is actively working to identify the root cause and resolve the issue.

Sep 06, 8:11 PM

Email Delays for Microsoft 365 Recipients and Senders

Affected services:

We've confirmed that the issue is resolved after an extended period of monitoring, and receiving additional confirmations from previously impacted organizations.

Sep 04, 4:39 PM

We are currently experiencing delays in the delivery of emails to and from our Thinkproject Products. Please note that this affects only emails sent from or to mail accounts hosted on Microsoft 365 / Exchange Online. Emails from other mail providers are not impacted. This disruption is caused by an ongoing incident on the Microsoft 365 / Exchange Online platform and is beyond our direct control. Microsoft is actively working on a resolution. Our team is monitoring the situation closely and will update this page as soon as normal service is restored. We apologise for any inconvenience caused.

Sep 04, 1:16 PM

Contracts ANZ Analytics Stale data

Affected services:

Contracts (ANZ)

The ETL job has run successfully, all analytics data is now up to date, apologize for any inconvenience caused.

Sep 04, 9:02 AM

We have identified an issue for ANZ analytics . As a result, ANZ analytics data may be up to one day out of date. Our team is investigating, and further updates will be provided once available.

Sep 04, 1:03 AM

CONTRACTS EU - Limited Service Availability

Affected services:

The problem has been resolved and the services are working normally again. We thank you for your patience.

Sep 01, 8:26 AM

We are currently investigating an issue affecting Contracts in the EU region. Our team is actively working to identify the root cause and resolve the problem. Thank you for your understanding.

Sep 01, 7:58 AM

August 2026

Contracts UK Scheduled Maintenance work

28 Aug 20:00 - 28 Aug 22:00 2026 UTC

Estimated duration: 2 hours

Affected services:

During this maintenance window, there may be brief periods of connectivity loss to the affected sites.

Aug 28, 3:30 AM

Contracts HK Scheduled Maintenance work

28 Aug 13:00 - 28 Aug 16:00 2026 UTC

Estimated duration: 3 hours

Affected services:

During this maintenance window, there may be brief periods of connectivity loss to the affected sites.

Aug 28, 7:30 AM

Stale data observed in Analytics

Affected services:

The issue affecting Stale Data has been resolved. The Data Refresh is successful, thus Analytics data is up-to-date.

Aug 23, 1:14 AM

We are currently investigating an issue in Analytics where Stale Data maybe observed.
Thank You

Aug 20, 9:08 AM

PowerBI Refresh Failure Contracts ANZ

Affected services:

Contracts (ANZ)

The Power BI refresh issue affecting Contracts ANZ has been resolved. The data refresh has completed successfully and the analytics data is now up to date. We are continuing to monitor the service.

Aug 20, 8:31 AM

We are currently investigating an issue affecting Power BI refreshes in Contracts ANZ. As a result, analytics data for Contracts ANZ may not be up to date.

Aug 19, 6:26 AM

Limited Functionality in Contracts (EU & ANZ)

Affected services:

Contracts (ANZ)

Following continued monitoring, we have not identified any further issues, and the service remains stable. This incident is now considered resolved and has been closed. Thank you for your understanding.

Aug 05, 12:40 PM

The issue has been resolved, and the affected functionality has been restored. We are continuing to monitor the service closely to ensure stability. Thank you for your patience while we worked to resolve this issue.

Aug 05, 10:40 AM

We are currently investigating an issue affecting the communications functionality in Contracts for customers in the EU and ANZ regions. Our team is actively investigating the issue and working to restore normal service. We will share further updates as they become available.

Aug 05, 9:30 AM

Investigating Authentication Issues with Formworks UK App

Affected services:

The issue has been identified and resolved. Login services are operating normally again.
We apologize for the inconvenience and thank you for your patience.

Aug 05, 9:11 AM

We are currently investigating an issue affecting the login process in the Formworks UK App. Our team is assessing the situation and taking the necessary steps to restore normal functionality. We will post another update as soon as additional information is available.

Aug 05, 8:37 AM

Investigating Authentication Issues in the ANZ Region

Affected services:

Document & Field Manager (ANZ)

We have validated that the issue has been resolved, and the affected functionality is operating as expected. This incident is now closed. We apologize for the inconvenience and thank you for your patience.

Aug 05, 11:00 AM

We are still actively investigating the authentication issue and working to restore normal service. We will provide further updated as they become available.

Aug 05, 6:31 AM

We are currently investigating an issue affecting logins. Our team is working to identify the cause and restore normal service as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

Aug 05, 5:50 AM