June 2026
Incident
UK Contracts Degraded performance
Affected services:
Contracts (UK)
The incident has been resolved, and all services are operating normally. The manual scaling changes were reverted, and the scaling rules were adjusted to be more aggressive to help prevent this issue from occurring again. We apologize for any inconvenience.
Jun 10, 6:26 PM
We have identified the issue and applied a fix. We are currently monitoring the service to ensure stability and to assess whether there is any further impact. We will continue to provide updates as more information becomes available.
Jun 10, 12:42 PM
We are experiencing degraded performance and will provide an update as soon as we have more information.
Jun 10, 8:57 AM
Maintenance
CDE Infrastructure - Scheduled Maintenance work
03 Jun 18:00 - 03 Jun 20:00 2026 UTC
Estimated duration: 2 hours
Affected services:
CDE Infrastructure (Full Client)
Regular maintenance work is carried out at our data centers to improve the scalability and reliability of our systems. This may result in service interruptions during the specified period. Thank you for your understanding.
Jun 02, 5:30 PM
May 2026
Incident
Analytics Service Degradation
Affected services:
ANALYTICS (EU)
We are currently observing that the Analytics service has recovered and is functioning normally again. Reports and dashboards should now be accessible as expected. We will continue to closely monitor the situation, but at this time we consider the incident in the affected region resolved. Further updates will be provided if necessary.
May 19, 4:02 PM
We are currently experiencing a disruption affecting our Analytics service due to an issue with Microsoft Azure. As a result, reports and dashboards may load more slowly than usual or may be temporarily unavailable.
Microsoft is actively working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
Microsoft is actively working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
May 19, 7:30 AM
Incident
Login Failures EU Region
Affected services:
CDE Enterprise (Instance 61)
CDE Enterprise (Instance 41)
CDE Enterprise (Instance 21)
CDE Enterprise (Instance 10)
PLATFORM LOGIN (EU)
CDE Enterprise (Instance 43)
+12 more
The incident has been resolved and performance has returned to normal. We regret any disruption experienced.
May 13, 9:43 AM
We’ve identified and are resolving the issue affecting CDE ENTERPRISE user logins.
If you’re still experiencing problems, please close all browser tabs and try logging in again.
If you’re still experiencing problems, please close all browser tabs and try logging in again.
May 13, 9:13 AM
We are currently investigating an issue affecting user logins to the PLATFORM in the EU region. Our team is actively working to identify the root cause and resolve the problem. Initial findings indicate that CDE Enterprise users utilizing SSO are impacted. We will provide further updates as more information becomes available.
May 13, 8:39 AM
Incident
CDE BBK Outage
Affected services:
CDE (ANZ)
CDE (EU)
CDE (UK)
The issue impacting the CDE environment for BBK has been resolved, and all services have been fully restored.
May 07, 1:25 PM
We are currently investigating an issue affecting the CDE environment for BBK, where users may experience service disruption or degraded performance. Our team is actively working to identify the root cause and resolve the issue.
May 07, 12:50 PM
April 2026
Incident
TP Analytics EU – Dashboards Not Displaying
Affected services:
ANALYTICS (EU)
The service has returned to normal, and we have verified that all systems are functioning as expected. We apologize for any inconvenience caused.
Apr 28, 1:35 PM
We are currently investigating an issue where dashboards are not displaying in TP Analytics EU. Our team is actively working to identify the root cause and resolve the problem. We will provide updates as soon as more information becomes available.
Apr 28, 11:58 AM
Maintenance
Scheduling maintenance window for AWM DE/EU for tonight
23 Apr 22:00 - 24 Apr 00:00 2026 UTC
Estimated duration: 2 hours
Affected services:
Assets & Work Manager (EU)
Due to necessary unscheduled maintenance work in our data centers, there may be temporary service interruptions during the specified period. These measures are necessary to ensure the long-term performance and reliability of our systems. We thank you for your understanding and patience.
Apr 23, 9:00 PM
Maintenance
Scheduled Maintenance
20 Apr 20:00 - 20 Apr 21:00 2026 UTC
Estimated duration: 1 hour
Affected services:
CDE Enterprise (Instance 11)
Incident
PowerBI Refresh Failure in Contracts UK
Affected services:
Contracts (UK)
The Power BI refresh has been completed successfully, and the issue has now been resolved. We apologize for any inconvenience caused.
Apr 21, 8:45 AM
We are facing issue regarding PowerBI Refresh Failure in Contracts UK.
Our team in the UK is investigating, and further updates will be provided once available.
Our team in the UK is investigating, and further updates will be provided once available.
Apr 20, 4:57 AM
Incident
RAMM DE slow performance Issue
Affected services:
Assets & Work Manager (EU)
The issue has now been resolved; we will continue to monitor the situation and take further appropriate action if necessary. Thank you for your understanding.
Apr 20, 8:15 PM
We are currently investigating an issue affecting the AWM DE servers, where users may experience slower performance. Our team is actively working to identify the root cause and resolve the issue.
Apr 16, 9:13 AM
Incident
Contracts - Custom Event – Form Template Issue
Affected services:
Contracts (ANZ)
Contracts (HK)
Contracts (UK)
The service has returned to normal, and we have verified that all systems are functioning as expected. We apologize for any inconvenience caused.
Apr 16, 8:13 AM
Hello all,
We are seeing improvements as our team was able to create and observe existing templates as well.
We will continue to observe the situation to ensure the issue is fully resolved.
Thank You
We are seeing improvements as our team was able to create and observe existing templates as well.
We will continue to observe the situation to ensure the issue is fully resolved.
Thank You
Apr 15, 6:34 PM
We are currently investigating an issue where existing form templates are not visible, and new form templates cannot be created within Custom Events in the Production environments (UK, EU, ANZ).
Users may encounter errors such as “Forbidden” when attempting to access or create form templates.
Our engineering team is actively working to identify the root cause and implement a fix. We will provide further updates as soon as more information is available.
Users may encounter errors such as “Forbidden” when attempting to access or create form templates.
Our engineering team is actively working to identify the root cause and implement a fix. We will provide further updates as soon as more information is available.
Apr 15, 7:47 AM
Incident
Contracts UK Analytics overnight ETL job failure for 13 Apr 2026
The ETL job has run successfully for 14 April. All analytics data is now up to date, apologize for any inconvenience caused.
Apr 14, 9:50 PM
We have identified an ETL failure for the UK analytics overnight refresh. As a result, UK analytics data may be up to one day out of date. Our team in the UK is investigating, and further updates will be provided once available.
Apr 14, 2:07 AM
Maintenance
Scheduled Maintenance
08 Apr 18:00 - 08 Apr 20:00 2026 UTC
Estimated duration: 2 hours
Affected services:
CDE Infrastructure (Full Client)
Due to short-term maintenance work in our data centers, temporary service interruptions may occur during the specified contractually defined maintenance window. These measures are necessary to ensure the long-term performance and reliability of our systems. We thank you for your understanding and patience.
Apr 07, 8:00 PM