Get updates
April 2026
Maintenance
Scheduling maintenance window for AWM DE/EU for tonight
23 Apr 22:00 - 24 Apr 00:00 2026 UTC
Estimated duration: 2 hours
Affected services:
Assets & Work Manager (EU)
Due to necessary unscheduled maintenance work in our data centers, there may be temporary service interruptions during the specified period. These measures are necessary to ensure the long-term performance and reliability of our systems. We thank you for your understanding and patience.
Apr 23, 9:00 PM
Maintenance
Scheduled Maintenance
20 Apr 20:00 - 20 Apr 21:00 2026 UTC
Estimated duration: 1 hour
Affected services:
CDE Enterprise (Instance 11)
Incident
PowerBI Refresh Failure in Contracts UK
Affected services:
Contracts (UK)
The Power BI refresh has been completed successfully, and the issue has now been resolved. We apologize for any inconvenience caused.
Apr 21, 8:45 AM
We are facing issue regarding PowerBI Refresh Failure in Contracts UK.
Our team in the UK is investigating, and further updates will be provided once available.
Our team in the UK is investigating, and further updates will be provided once available.
Apr 20, 4:57 AM
Incident
RAMM DE slow performance Issue
Affected services:
Assets & Work Manager (EU)
The issue has now been resolved; we will continue to monitor the situation and take further appropriate action if necessary. Thank you for your understanding.
Apr 20, 8:15 PM
We are currently investigating an issue affecting the AWM DE servers, where users may experience slower performance. Our team is actively working to identify the root cause and resolve the issue.
Apr 16, 9:13 AM
Incident
Contracts - Custom Event – Form Template Issue
Affected services:
Contracts (ANZ)
Contracts (HK)
Contracts (UK)
The service has returned to normal, and we have verified that all systems are functioning as expected. We apologize for any inconvenience caused.
Apr 16, 8:13 AM
Hello all,
We are seeing improvements as our team was able to create and observe existing templates as well.
We will continue to observe the situation to ensure the issue is fully resolved.
Thank You
We are seeing improvements as our team was able to create and observe existing templates as well.
We will continue to observe the situation to ensure the issue is fully resolved.
Thank You
Apr 15, 6:34 PM
We are currently investigating an issue where existing form templates are not visible, and new form templates cannot be created within Custom Events in the Production environments (UK, EU, ANZ).
Users may encounter errors such as “Forbidden” when attempting to access or create form templates.
Our engineering team is actively working to identify the root cause and implement a fix. We will provide further updates as soon as more information is available.
Users may encounter errors such as “Forbidden” when attempting to access or create form templates.
Our engineering team is actively working to identify the root cause and implement a fix. We will provide further updates as soon as more information is available.
Apr 15, 7:47 AM
Incident
Contracts UK Analytics overnight ETL job failure for 13 Apr 2026
The ETL job has run successfully for 14 April. All analytics data is now up to date, apologize for any inconvenience caused.
Apr 14, 9:50 PM
We have identified an ETL failure for the UK analytics overnight refresh. As a result, UK analytics data may be up to one day out of date. Our team in the UK is investigating, and further updates will be provided once available.
Apr 14, 2:07 AM
Maintenance
Scheduled Maintenance
08 Apr 18:00 - 08 Apr 20:00 2026 UTC
Estimated duration: 2 hours
Affected services:
CDE Infrastructure (Full Client)
Due to short-term maintenance work in our data centers, temporary service interruptions may occur during the specified contractually defined maintenance window. These measures are necessary to ensure the long-term performance and reliability of our systems. We thank you for your understanding and patience.
Apr 07, 8:00 PM
March 2026
Incident
AWM UK Server Issues
Affected services:
Assets & Work Manager (UK)
The issue has been resolved. We have taken the necessary steps to address it. Thanks
Mar 31, 8:37 PM
We are currently investigating an issue affecting the UK AWM servers where users may experience a white screen after logging in. This is impacting both Beta and Production environments.
Our team is actively working to identify and resolve the issue. We will provide updates as soon as more information is available.
Our team is actively working to identify and resolve the issue. We will provide updates as soon as more information is available.
Mar 31, 8:20 AM
Incident
Issue with i20 CDE Enterprise
Affected services:
CDE Enterprise (Instance 20)
We are no longer experiencing any issues and will continue to monitor the situation, but that we are now closing the incident. Thank you for your understanding.
Mar 05, 10:05 AM
We are currently receiving reports that the availability of some projects is partially restricted. We are investigating the situation and will provide further information as soon as we have more details. Thank you for your understanding.
Mar 05, 8:53 AM