We are currently observing that the Analytics service has recovered and is functioning normally again, We apologize for the inconvenience and thank you for your patience.

We are currently investigating an issue affecting our EU Analytics service. Customers may experience stale analytics data.
Our team is working to identify the root cause and resolve the issue. We will share additional updates as they become available.

The underlying cause has been identified and is currently under control. We are closing this incident while continuing to closely monitor the service to ensure ongoing stability. Should any related issues arise, we will investigate them promptly and provide further updates as needed.

We are currently investigating a performance issue affecting Contracts UK. We will provide an update as soon as we have more information.

The root cause of the incident has been identified and effective mitigation measures have been implemented. Service operations are currently stable, and the incident is being closed. We will continue to closely monitor the environment to ensure sustained stability. Should any related issues emerge, they will be investigated promptly, and further updates will be communicated as necessary.

We are aware of a degraded performance in Contracts UK and are actively investigating it.

The issue has been fully resolved. All systems are operating normally and apologize for any inconvenience caused

We are currently investigating an issue affecting Power BI refreshes in Contracts EU . As a result, analytics data for Contracts EU may not be up to date.

Our team is actively working to identify the root cause and restore normal operation. We will provide further updates as more information becomes available.

We apologize for any inconvenience caused.

Our investigation into the Klue breach has concluded. We are not aware of any misuse of the affected data and we continue to monitor the situation. If you have any questions, please contact our representative at hello@thinkproject.com

Thinkproject has continued its investigation into the Klue security incident and we remain in close contact with both Salesforce and Klue. To reiterate, no Thinkproject products or services have been affected by this incident.

At this time, we are not aware of any misuse of the affected data and we continue to monitor the situation closely. We will continue to provide further updates as and when additional information is available.
If you have any questions, please contact our representative at hello@thinkproject.com

Thinkproject has been made aware of a security incident involving Salesforce and Klue (a third-party services provider that had authorized access to our UAT (User Acceptance Testing) CRM environment through a software integration). We are currently investigating this as it may affect certain business contact data stored in our systems.

As of this time, the exfiltrated data may include business contact information relating to individual employees of customers who have been in contact with Thinkproject, such as names, email addresses, job titles or roles, as well as certain commercial information.

No Thinkproject products or services were affected at any point. Our CRM system is completely separate from the Thinkproject product platform used by our customers and is not connected to it.

As a precaution, we would like to ask Thinkproject customers to exercise particular caution when receiving emails, phone calls, or other forms of contact, especially if:

• unusual or unexpected requests are made,
• you are asked to disclose confidential information,
• you are notified of payment instructions or changes to bank account information, or
• links or attachments are included whose origin cannot be verified beyond a doubt.

Please review such requests carefully and, if in doubt, use the communication channels you are familiar with to verify their authenticity.

We are working to investigate the matter as a high priority and have taken additional measures to secure our systems. Should further relevant findings emerge from the ongoing investigations, we will provide further updates on this page.

If you have any questions, please feel free to contact our representative at hello@thinkproject.com.

The incident has been resolved and performance has returned to normal. We regret any disruption experienced.

We are currently investigating an issue affecting Power BI refreshes in Contracts ANZ. As a result, analytics data for Contracts ANZ may not be up to date.

Our team is actively working to identify the root cause and restore normal operation. We will provide further updates as more information becomes available.

We apologize for any inconvenience caused.

The incident has been resolved, and all services are operating normally. The manual scaling changes were reverted, and the scaling rules were adjusted to be more aggressive to help prevent this issue from occurring again. We apologize for any inconvenience.

We have identified the issue and applied a fix. We are currently monitoring the service to ensure stability and to assess whether there is any further impact. We will continue to provide updates as more information becomes available.

We are experiencing degraded performance and will provide an update as soon as we have more information.