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Document & Field Manager (EU)
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Recent notices
Outage
TP Analytics EU & ANZ - Power BI Capacity Issue
Affected services:
Contracts (ANZ)
ANALYTICS (EU)
Resolved
The issue affecting certain areas of TP Analytics in the ANZ and EU regions has been resolved. All affected services are operating normally again. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Sep 16, 8:00 PM
Investigating
We are investigating an issue affecting the loading of Power BI reports in TP Analytics EU and Contracts ANZ due to capacity limitations. Our team has identified a potential fix and is working to implement it. Further updates will be provided once available.
Sep 16, 1:14 PM
Incident
Support Portal Intermittent Availability
Affected services:
General
Resolved
Our supplier has resolved the issue and the Service Portal is now operating normally. As service has been restored, the temporary email address will no longer be monitored. Thank you for your patience.
Sep 16, 2:16 PM
Update
We are still experiencing intermittent service disruption, that is affecting our support portal. Our supplier is actively remediating the issue.
Sep 16, 2:12 PM
Update
For urgent issues, please contact our Support team using this email address: ##removed##
Sep 16, 9:42 AM
Investigating
We are aware of intermittent service disruption that is affecting our support portal. We apologise for the disruption. As a result, the contact form may be slow, unavailable, or fail to confirm your submission. If you do not receive a confirmation when submitting a case, please try again later. The issue is under investigation with our supplier and we will provide further updates here, as information becomes available.
Sep 16, 9:36 AM
Incident
PowerBI Refresh Failure in Contracts UK
Affected services:
Contracts (UK)
Investigating
We are facing issue regarding PowerBI Refresh Failure in Contracts UK.
Our team in the UK is investigating, and further updates will be provided once available.
Our team in the UK is investigating, and further updates will be provided once available.
Sep 16, 9:21 AM