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Security Update and Remediation Activities
Oct 21, 2:30 PM | See incident details
Thinkproject Status Page

Data Protection
Platform Services
Platform Login
Operational
PLATFORM LOGIN (EU)
Operational
PLATFORM LOGIN (UK)
Operational
PLATFORM LOGIN (ANZ)
Operational
Analytics
Operational
ANALYTICS (EU)
Operational
ANALYTICS (UK)
Operational
ANALYTICS (ANZ)
Operational
Forms & Workflows
Operational
FORMS & WORKFLOWS (EU)
Operational
FORMS & WORKFLOWS (UK)
Operational
FORMS & WORKFLOWS (ANZ)
Operational
VDC Collaboration
Operational
VDC COLLABORATION (EU)
Operational
CDE
Thinkproject CDE (EU)
Operational
CDE (EU)
Operational
CONTRACE (EU)
Operational
CONJOURNAL (EU)
Operational
COSTS (EU)
Operational
CONTEMS (EU)
Operational
CONFACTS (EU)
Operational
Thinkproject CDE (UK)
Operational
CDE (UK)
Operational
CONTRACE (UK)
Operational
CONJOURNAL (EU)
Operational
COSTS (UK)
Operational
Thinkproject CDE (ANZ)
Operational
CDE (ANZ)
Operational
CONTRACE (ANZ)
Operational
CONJOURNAL (ANZ)
Operational
COSTS (ANZ)
Operational
DOCUMENT & FIELD MANAGER
Document & Field Manager (EU)
Degraded
Document & Field Manager (ANZ)
Operational
CDE ENTERPRISE
CDE Enterprise Instances
Operational
CDE Enterprise (Instance 10)
Operational
CDE Enterprise (Instance 11)
Operational
CDE Enterprise (Instance 12)
Operational
CDE Enterprise (Instance 13)
Operational
CDE Enterprise (Instance 20)
Operational
CDE Enterprise (Instance 21)
Operational
CDE Enterprise (Instance 29)
Operational
CDE Enterprise (Instance 30)
Operational
CDE Enterprise (Instance 37)
Operational
CDE Enterprise (Instance 41)
Operational
CDE Enterprise (Instance 43)
Operational
CDE Enterprise (Instance 51)
Operational
CDE Enterprise (Instance 56)
Operational
CDE Enterprise (Instance 57)
Operational
CDE Enterprise (Instance 58)
Operational
CDE Enterprise (Instance 59)
Operational
CDE Enterprise (Instance 61)
Operational
CDE INFRASTRUCTURE
CDE Infrastructure (Full Client)
Operational
CDE Infrastructure (Web Client)
Operational
CDE Infrastructure (Info Client)
Operational
Formworks
Formworks (UK)
Operational
CONTRACTS
Contracts (EU)
Operational
Contracts (UK)
Operational
Contracts (ANZ)
Operational
Contracts (HK)
Operational
Asset & Work Manager
Assets & Work Manager (EU)
Operational
Assets & Work Manager (UK)
Operational
Assets & Work Manager (ANZ)
Operational
Thinkproject Group
General
Operational
Recent notices
Incident
Microsoft 365 service disruption
Affected services:
General
Resolved
We are no longer observing any major impact from the Microsoft 365 disruption. We continue to monitor the global situation and will share updates as needed.
Nov 13, 4:02 PM
Investigating
We are aware of an ongoing Microsoft 365 service disruption affecting email services. As a result, emails sent to Thinkproject Support or Delivery teams may be delayed, and email-based Support tickets may not be created or updated promptly. Our Services remain operational. Until Microsoft restores normal service, please submit new or urgent requests through the Thinkproject Support web form https://thinkproject.my.site.com/support/s/contactsupport. If you have already contacted Support by email but have not received an automated case confirmation, please resubmit your request through the web form. We are monitoring the situation and will provide further updates as information becomes available.
Nov 13, 10:50 AM
Incident
Urgent Security Measures – Temporary Service Disruptions
Affected services:
CDE Enterprise (Instance 61)
CDE Enterprise (Instance 41)
CDE Enterprise (Instance 21)
CDE Enterprise (Instance 10)
CDE Enterprise (Instance 43)
CDE Enterprise (Instance 30)
+11 more
Resolved
The precautionary security measures have been completed, and all services are fully operational again. Thank you for your patience and understanding. We apologize for the disruption and appreciate your support while we took these steps to protect our systems and your data.
Nov 12, 7:29 PM
Investigating
In response to the current global security situation, we are taking urgent precautionary measures to protect our systems and your data. These measures are currently causing service disruptions. We understand the impact on your work and appreciate your patience as we work to restore full service as quickly as possible.
Nov 12, 5:35 PM
Incident
Contracts UK Analytics overnight ETL job failure
Resolved
The ETL job has run successfully today in the UK region, and all analytics data is now up to date.
Nov 13, 1:21 AM
Investigating
We have observed an ETL job failure in CEMAR (Contracts) UK. Customers may observe old data. The DEV team is currently checking the issue.
Nov 12, 5:53 AM
Incident
Contracts UK Analytics overnight ETL job failure
Affected services:
Contracts (UK)
Resolved
The ETL job failure which caused stale data to be populated has been resolved. Customers should be able to observe latest data now. Thank you for your patience.
Nov 10, 10:01 AM
Investigating
We have observed an ETL job failure in CEMAR (Contracts) UK. Customers may observe old data. The DEV team is currently checking the issue
Nov 06, 10:25 AM