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RAMM DE slow performance Issue
Apr 16, 9:17 AM | See incident details
Platform Services
Platform Login
Operational
Analytics
Operational
Forms & Workflows
Operational
VDC Collaboration
Operational
CDE
Thinkproject CDE (EU)
Operational
Thinkproject CDE (UK)
Operational
Thinkproject CDE (ANZ)
Operational
DOCUMENT & FIELD MANAGER
Document & Field Manager (EU)
Operational
Document & Field Manager (ANZ)
Operational
CDE ENTERPRISE
CDE Enterprise Instances
Operational
CDE INFRASTRUCTURE
CDE Infrastructure (Full Client)
Operational
CDE Infrastructure (Web Client)
Operational
CDE Infrastructure (Info Client)
Operational
Formworks
Formworks (UK)
Operational
CONTRACTS
Contracts (EU)
Operational
Contracts (UK)
Operational
Contracts (ANZ)
Operational
Contracts (HK)
Operational
Asset & Work Manager
Assets & Work Manager (EU)
Degraded
Assets & Work Manager (UK)
Operational
Assets & Work Manager (ANZ)
Operational
Recent notices
Incident
RAMM DE slow performance Issue
Affected services:
Assets & Work Manager (EU)
We are currently investigating an issue affecting the AWM DE servers, where users may experience slower performance. Our team is actively working to identify the root cause and resolve the issue.
Apr 16, 9:13 AM
Incident
Contracts - Custom Event – Form Template Issue
Affected services:
Contracts (ANZ)
Contracts (HK)
Contracts (UK)
The service has returned to normal, and we have verified that all systems are functioning as expected. We apologize for any inconvenience caused.
Apr 16, 8:13 AM
Hello all,
We are seeing improvements as our team was able to create and observe existing templates as well.
We will continue to observe the situation to ensure the issue is fully resolved.
Thank You
We are seeing improvements as our team was able to create and observe existing templates as well.
We will continue to observe the situation to ensure the issue is fully resolved.
Thank You
Apr 15, 6:34 PM
We are currently investigating an issue where existing form templates are not visible, and new form templates cannot be created within Custom Events in the Production environments (UK, EU, ANZ).
Users may encounter errors such as “Forbidden” when attempting to access or create form templates.
Our engineering team is actively working to identify the root cause and implement a fix. We will provide further updates as soon as more information is available.
Users may encounter errors such as “Forbidden” when attempting to access or create form templates.
Our engineering team is actively working to identify the root cause and implement a fix. We will provide further updates as soon as more information is available.
Apr 15, 7:47 AM
Incident
Contracts UK Analytics overnight ETL job failure for 13 Apr 2026
The ETL job has run successfully for 14 April. All analytics data is now up to date, apologize for any inconvenience caused.
Apr 14, 9:50 PM
We have identified an ETL failure for the UK analytics overnight refresh. As a result, UK analytics data may be up to one day out of date. Our team in the UK is investigating, and further updates will be provided once available.
Apr 14, 2:07 AM
Maintenance
Scheduled Maintenance
08 Apr 18:00 - 08 Apr 20:00 2026 UTC
Estimated duration: 2 hours
Affected services:
CDE Infrastructure (Full Client)
Due to short-term maintenance work in our data centers, temporary service interruptions may occur during the specified contractually defined maintenance window. These measures are necessary to ensure the long-term performance and reliability of our systems. We thank you for your understanding and patience.
Apr 07, 8:00 PM