We are pleased to inform you that the recent issue we encountered with the documentcounter function in our system has been successfully resolved. We apologize for any inconvenience caused and appreciate your patience throughout the resolution process.
After diligent investigation and the dedicated efforts of our technical team, we have identified and addressed the root cause of the glitch affecting the documentcounter function. We have implemented the necessary actions and conducted thorough testing to ensure the accuracy and reliability of the system.
If you have any concerns or questions regarding the counter function or issues with documents id's, please do not hesitate to reach out to our customer support team. We will be more than happy to assist you.
Once again, we apologize for any inconvenience caused by the counter function issue, and we sincerely appreciate your patience throughout its resolution. We remain committed to providing you with the best possible experience.
Kind regards,
Thinkproject support
Posted May 24, 2023 - 16:47 CEST
Investigating
Dear users,
We hope this message finds you well. We are writing to inform you about a temporary issue we have encountered with the documentcounter function in our system. We apologize for any inconvenience this may cause and assure you that we are actively working to resolve it as quickly as possible.
The documentcounter function in our system, which tracks and displays various metrics, is currently experiencing a technical glitch that is affecting its accuracy. This glitch may result in incorrect counts or inconsistent data being displayed. Please rest assured that the underlying data itself is not affected; only the counter function's reporting is impacted.
Our dedicated team of technical experts is diligently investigating the issue and scheduling a fix within the next 30 minutes. The effect will be that the system will be offline for a short period of time.
We understand the impact this may have on your operations and want to reassure you that we are fully committed to addressing this issue promptly and minimizing any disruption to your experience with our system.
We sincerely apologize for any inconvenience caused and greatly appreciate your patience and cooperation during this time. Your trust and satisfaction are of utmost importance to us, and we will continue to keep you informed every step of the way.
Should you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.
We will try to update you when new infomration is available.
Sincerely,
Thinkproject support
Posted May 24, 2023 - 16:06 CEST
This incident affected: thinkproject Instances (Projects on Instance 30 (www30.thinkproject.com/tp30/...)).